Effective Date: September 16, 2026
At icareskin, we want you to love your purchase. This policy explains how returns, refunds and exchanges work depending on whether your order was delivered within the United Arab Emirates or the United States. Please check the section that matches your delivery country, as return windows and return methods differ between the two.
General Return Conditions
Regardless of your delivery country, the following conditions must be met for a return to be accepted:
- Item must be unused, unopened, and in its original condition.
- Item must be returned in its original packaging with all tags and seals intact.
- A valid proof of purchase (order number or confirmation email) is required.
- The return window begins on the day your order is marked as delivered.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Opened or used skincare, cosmetics, and personal care products
- Items with a broken hygiene seal or removed protective liner
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable” on the product page
- Promotional or free gift-with-purchase items
Region-Specific Return Policies
Select the section that matches where your order was delivered.
Returns from the United Arab Emirates
14 days from the delivery date
How to Start a Return
Visit our Contact Us page to request return approval before sending anything back. Once your request is approved, we’ll send you full instructions, including where to bring or ship the item.
Return Methods
- In-Store Return: Bring the item, along with your order confirmation, to our office once your return is approved.
- Mail or Courier: Ship the item to the return address we provide after approval.
Return Shipping Costs
- Damaged, defective, or incorrect items: return shipping is fully covered by iCareSkin.
- Change of mind or no-longer-needed items: return shipping cost is the customer’s responsibility and may be deducted from the refund.
Returns from the United States
30 days from the delivery date
How to Start a Return
Visit our Contact Us page to request return approval. Once your request is reviewed and approved, our support team will send you the return address and full instructions.
Return Methods
Once approved, choose whichever option works best for you:
- Assigned Courier Pickup: We arrange a courier to collect the item from your address.
- Drop-Off: Drop the item off at the location provided to you after approval.
- By Mail: Ship the item yourself to the return address provided to you after approval.
Return Shipping Costs
- Damaged, defective, or incorrect items: return shipping is fully covered by iCareSkin, regardless of the method chosen.
- Change of mind or no-longer-needed items: return shipping cost is the customer’s responsibility and will be confirmed before the return is finalized, or deducted from the refund.
Refund Process & Timeline
| Step | Estimated Time |
|---|---|
| Return received at our facility | Varies by shipping/pickup method |
| Inspection after receipt | 1–3 business days |
| Refund approved & issued | 2–5 business days |
| Funds appear in your account | 3–10 business days (depends on bank/card issuer) |
In total, refunds are typically completed within 10–15 business days from the day we receive your returned item. You will receive an email confirmation once your refund has been processed.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery via our Contact Us page. We will arrange a free return and provide a full refund or replacement at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return the original for a refund and place a new order.
Cancellations
Orders can be canceled free of charge before they are shipped. Once an order has entered processing or shipped, it must go through the standard return process above after delivery.
Currency & Pricing
Orders delivered within the UAE are priced and refunded in AED. Orders delivered within the USA are priced and refunded in USD. If your card was issued by a bank outside the currency of your order, your bank may apply a currency conversion rate and/or foreign transaction fee at checkout and at refund. iCareSkin is not responsible for exchange rate differences between the time of purchase and the time a refund is issued.
Policy Updates
iCareSkin.shop may update this Returns & Refund Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised effective date.
Have a question about a return or refund?
