Refund & Return policy
Returns & Refund Policy
| Business Name | iCareSkin.shop |
| Head Office | 2nd Floor, Aspect Tower, Business Bay, P.O. Box 8703, Dubai, United Arab Emirates |
| support@icareskin.shop | |
| Phone / WhatsApp | +971 50 346 4417 |
| Website | www.icareskin.shop |
iCareSkin ships from our Dubai, UAE head office to customers in the
United Arab Emirates, Saudi Arabia, Qatar, Bahrain and Oman.
This Returns & Refund Policy applies to all orders delivered within these countries.
Returns
We want you to love your purchase. If you are not completely satisfied,
you may return your eligible item within
14 days from the delivery date.
- Items must be unused, unopened and returned in their original packaging with all tags intact.
- A valid proof of purchase (receipt or order confirmation) is required.
- For hygiene and safety reasons, selected skincare and personal care products cannot be returned.
- The 14-day return period begins on the day your order is delivered.
How to Start a Return
Before returning any product, please contact our Customer Support team at
support@icareskin.shop
or through WhatsApp.
Once your request has been reviewed and approved, we’ll provide complete return instructions.
Return Methods
United Arab Emirates (UAE)
In-Store Return
Visit our head office and return your eligible item in person.
iCareSkin.shop
2nd Floor, Aspect Tower, Business Bay, P.O. Box 8703, Dubai, United Arab Emirates
Delivery Return
Ship your return to the same office address shown above.
Return shipping costs within the UAE may be deducted from your refund unless the return is due to a damaged, defective or incorrect item.
Saudi Arabia, Qatar, Bahrain & Oman
-
Contact our Customer Support team at
support@icareskin.shop
to request a return. - After your return request has been approved, we’ll provide a return shipping label together with complete shipping instructions.
- Return your package to our Dubai office:
2nd Floor, Aspect Tower, Business Bay, P.O. Box 8703, Dubai, United Arab Emirates
- Please do not return any item before receiving approval from our Customer Support team.
- Please include your proof of purchase or order confirmation inside the package.
- Unless the return is due to our error or a defective product, return shipping charges from outside the UAE are the customer’s responsibility.
Refunds
Once your returned item has been received and inspected,
refunds are processed within
10–15 business days.
- Refunds are issued to the original payment method.
- Your bank or payment provider may require additional processing time before the refund appears.
- Final sale items, promotional products and gift cards are non-refundable.
You’ll receive an email confirmation once your refund has been processed successfully.
Need Help?
Our Customer Support team is happy to assist customers throughout the UAE, Saudi Arabia, Qatar, Bahrain and Oman.
Thank you for shopping with iCareSkin.shop.