Faqs
Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Contact Us About UsShopping Information
Which countries do you ship to?
We currently ship to the United Arab Emirates.
How much is shipping and how long will it take?
Shipping costs and delivery times vary by location. Orders are shipped from our Dubai warehouse. For full delivery estimates, please see our Shipping Policy.
Will I pay customs duty or import tax?
No. All orders are shipped within the UAE from our local warehouse, so customs duties and import taxes do not apply.
How do I track my order?
Once your order has been dispatched, you’ll receive an email and/or SMS containing your tracking number. You can also visit our Track My Order page at any time.
Do you deliver to P.O. Boxes?
Please check with our customer support team before placing your order, as P.O. Box delivery availability varies by location.
Payment Information
What currencies can I pay in?
Prices are displayed in AED (United Arab Emirates Dirham).
What payment methods do you accept?
Please visit our Payment Methods page to view all available options.
Is Cash on Delivery available?
Cash on Delivery (COD) is available throughout the UAE. Availability will be displayed automatically during checkout.
Ordering from icareskin
Is iCareSkin a registered company?
Yes. iCareSkin is a legally registered business in the United Arab Emirates, registered with the Dubai Economic Department (DED).
Need more help?
Our customer support team is happy to assist you. Please visit our Contact Us page.