Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
We currently ship to:
- 🇦🇪 United Arab Emirates
- 🇺🇸 United States
Shipping costs and delivery times vary by destination. UAE orders are shipped from our Dubai warehouse, and USA orders are shipped from our warehouse in the United States. For full delivery estimates, please see our Shipping Policy.
UAE and USA orders are shipped as domestic shipments from local warehouses, so customs duties typically do not apply. For full details, please see our Customs & Duties page.
Once your order has been dispatched, you’ll receive an email and/or SMS containing your tracking number. You can also visit our Track My Order page at any time.
Please check with our customer support team before placing your order, as P.O. Box delivery availability varies by location.
Payment Information
Prices automatically display in your local currency:
- AED (UAE)
- USD (USA)
Payment methods vary by country. Please visit our Payment Methods page to view all available options.
Cash on Delivery (COD) is available throughout the UAE. It is not available for USA orders; availability will be displayed automatically during checkout.
Order & Returns
Yes. Customers in the United States may return eligible products according to our Refund & Return Policy.
Customers outside the UAE are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
Ordering from icareskin
Yes. iCareSkin is a legally registered business in the United Arab Emirates, registered with the Dubai Economy Department (DED).
Our customer support team is happy to assist you. Please visit our Contact Us page.




