Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and our company.
Ordering & Payment
Which countries do you ship to?
We currently ship to:
- 🇦🇪 United Arab Emirates
- 🇸🇦 Saudi Arabia
- 🇶🇦 Qatar
- 🇧🇭 Bahrain
- 🇴🇲 Oman
What currencies can I pay in?
Prices automatically display in your local currency:
- AED (UAE)
- SAR (Saudi Arabia)
- QAR (Qatar)
- BHD (Bahrain)
- OMR (Oman)
What payment methods do you accept?
Payment methods vary by country. Please visit our Payment Methods page to view all available options.
Is Cash on Delivery available?
Cash on Delivery (COD) is available throughout the UAE. Availability in Saudi Arabia, Qatar, Bahrain, and Oman will be displayed automatically during checkout.
Shipping & Delivery
Estimated Delivery Time
| Country | Delivery Time |
|---|---|
| 🇦🇪 UAE | 1–2 Business Days |
| 🇸🇦 Saudi Arabia | 2–3 Business Days |
| 🇶🇦 Qatar | 2–3 Business Days |
| 🇧🇭 Bahrain | 2–3 Business Days |
| 🇴🇲 Oman | 1–2 Business Days |
Delivery estimates may vary due to customs clearance, public holidays, or courier delays.
Will I pay customs duty or import tax?
Customs duties or import taxes may apply depending on your country and order value. Please visit our Customs & Duties page for complete information.
How do I track my order?
Once your order has been dispatched, you'll receive an email and/or SMS containing your tracking number. You can also visit our Track My Order page at any time.
Do you deliver to P.O. Boxes?
Please check with our customer support team before placing your order, as P.O. Box delivery availability varies by country.
Returns & Refunds
Can I return a product from outside the UAE?
Yes. International customers may return eligible products according to our Refund & Return Policy .
Who pays the return shipping cost?
Customers outside the UAE are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
About iCareSkin
Is iCareSkin a registered company?
Yes. iCareSkin is a legally registered business in the United Arab Emirates.
Business License No. 12713123
Need More Help?
Our customer support team is happy to assist you.
2nd Floor, Aspect Tower,
Business Bay, Dubai,
P.O. Box 8703,
United Arab Emirates